Terms of Service

These terms describe use of the Velon website, provided by PT Jetorbit Teknologi Indonesia. If you act for an organization, you must have authority to make commitments on its behalf.

Paid services, trials, deployment scope, and data processing are governed by the applicable written order and service agreement. Those agreements take precedence for the services they cover. Browsing this website does not create a paid subscription.

Velon supports enterprise knowledge retrieval, collaboration, and automation. Website examples and demonstrations illustrate possible uses; they do not promise a particular result, implementation date, integration, or service level.

Availability, deployment responsibilities, support, and service levels must be confirmed in your agreement. Features may differ between configurations and deployments.

Use the website and services lawfully. Do not attempt unauthorized access, bypass permissions, introduce malicious code, disrupt systems, or use the service to infringe another person's rights.

Only provide information and connect sources you are authorized to use. Your organization is responsible for its users, credentials, permissions, and the accuracy and lawfulness of its instructions.

Generated answers can be incomplete, inaccurate, or outdated, even when they include citations. Verify important statements against their original sources before relying on them.

Outputs are not a substitute for qualified professional advice. Keep appropriate human review and authorization in place for decisions or automated actions that affect people, money, access, or business operations.

You and your licensors retain rights in the materials you provide. Processing rights for customer materials and the treatment of generated outputs are defined in the applicable service agreement.

Velon's branding, website, software, and related materials remain the property of their respective owners. Access does not transfer ownership or grant rights beyond those expressly provided in a written agreement or applicable law.

Pricing, taxes, payment schedules, renewals, cancellation, refunds, and data export or deletion are defined in your written order or agreement. Request confirmation before purchasing or connecting production data.

Access may be restricted to address misuse, security threats, or legal requirements, subject to applicable law and the service agreement. Termination and any notice requirements follow those same terms.

We aim to keep website information useful and current, but do not warrant that it is always complete, accurate, or uninterrupted. Third-party websites and services are governed by their own terms.

Warranties, remedies, and liability for contracted services are set out in the service agreement. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

These website terms are governed by Indonesian law, subject to mandatory protections that apply to you. Contact us first about any concern so we can seek a resolution. Contract-specific dispute procedures are set out in the relevant agreement.

We may revise these terms and update the revision date. Changes to an existing service agreement follow that agreement's amendment process and applicable law.