Privacy Policy

Velon is provided by PT Jetorbit Teknologi Indonesia. This policy covers the Velon website and our communications with prospective and existing customers.

When an organization deploys Velon, its service agreement and data-processing terms define how customer documents, prompts, outputs, and account information are handled. Your organization may control that processing; contact its administrator about information managed in your workspace.

If you contact us, we receive the details you choose to provide, such as your name, business email, organization, and message. Please do not send confidential documents or sensitive personal information through a general inquiry.

Website requests expose technical information such as IP address, browser information, requested URL, and request time to the systems delivering the website. Infrastructure logs may record this information for operation and security.

Within a customer deployment, the information processed depends on the sources the organization connects and the permissions it configures. It may include documents, metadata, queries, generated responses, and access records.

Information is used to respond to inquiries, arrange demonstrations, deliver agreed services, troubleshoot issues, protect systems, and meet applicable legal obligations.

The applicable basis depends on the activity: steps requested before a contract, performance of a contract, legal obligations, consent where required, or other grounds permitted by applicable data-protection law. Consent can be withdrawn for processing that relies on it, without affecting processing already lawfully carried out.

This website loads fonts from Google Fonts. Your browser connects to Google to retrieve them, which exposes technical request information to that provider. External websites linked from Velon have their own privacy policies.

Service providers involved in hosting, communications, or an agreed deployment may process information as needed for those functions. Model providers, storage locations, cross-border transfers, and any use of customer content for model training must be addressed in the applicable deployment and data-processing terms; this website does not establish those settings.

Information may also be disclosed where required by law or necessary to address unlawful activity and protect legal rights, subject to applicable requirements.

Retention depends on the purpose of processing, applicable legal requirements, and the customer agreement. Deployment-specific retention, backups, export, and deletion arrangements should be confirmed before customer data is connected.

Security measures depend on the deployment and agreed responsibilities. No method of transmission or storage is entirely risk-free. Customers are responsible for managing their authorized users, connected sources, and access permissions.

Depending on applicable law and the circumstances, you may request information about processing, access or correction, deletion, restriction, withdrawal of consent, or other available data-protection rights. Requests may require identity and authority verification.

For data controlled by your organization, contact its administrator first. For website inquiries or information we control, contact us using the email below. You may also raise concerns with the relevant authority where applicable.

We may update this policy as the website, services, or legal requirements change. The date above identifies the latest revision. Additional notice or consent will be provided where required by applicable law.