$ retrieval --grounded --internal
Enterprise AI knowledge base
One hub that turns every team's knowledge into answers.
Velon is a retrieval-augmented generation platform for internal use. It indexes your wikis, tickets, and docs, then answers employee questions with sources attached — deployed in your VPC, in our cloud, or both.
SOC 2 Type IIHybrid deploySSO / SCIMZero data retention
What's the promo bundling price for our Jawa Timur distributors?
The Q3 bundling price for Jawa Timur distributors is Rp 1.250.000 per carton, with a 4% rebate above 500 cartons per month.
[1] promo-q3-2026.pdf · p.7[2] Distributor-Price-List
01 — HOW IT WORKS
Four stages, fully auditable
ingest()
Connect & index
Connectors pull from your sources on a schedule, chunk documents, and build hybrid dense + keyword indexes.
retrieve()
Permission-aware search
Every query is filtered by the caller's ACLs before ranking. Nobody retrieves what they can't read.
generate()
Grounded answers
The model answers only from retrieved passages. No source, no claim — it says "I don't know" instead.
audit()
Trace everything
Queries, retrieved chunks, and outputs are logged with request IDs you can pipe to your SIEM.
02 — BUSINESS PROCESS
From question to decision
How Velon unifies knowledge across sales, HR, accounting, and marketing into a single intelligent RAG pipeline — breaking departmental silos with strict access control.
1Extract DataMulti-format OCR & parsing
2Normalize & CleanSanitization & schema dedup
3Enrichment & ContextEmbedding & semantic graph
4Unified Data ModelGraph & vector indexing
Connected sources6 formats
W
Vendor_Report.docx
Microsoft Word
X
Invoice_Summary.xlsx
Microsoft Excel
P
Quarterly_Deck.pptx
PowerPoint Presentation
PDF
Invoice_May_2024.pdf
PDF Document
REC
Vendor_Receipts.png
Invoices & Receipts
IMG
Tax_Invoice_Scan.jpg
Scanned Images & OCR
Data Pipeline
Real-time sync & ingestion
V
Velon Enterprise Assistant
Online • Multi-source connected
Enterprise AI
| Vendor | Total Invoices | Total Amount |
|---|---|---|
PT. Sinar Jaya INV-2024-001.pdfPO-882.docx | 12 | Rp 145.200.000 |
CV. Maju Bersama CV_Maju_Rekap.xlsx | 8 | Rp 89.500.000 |
PT. Mitra Global Invoice_Mitra_Mei.pdf | 15 | Rp 210.800.000 |
Ask anything about company data...
STEP 1Employee
Ask in plain language
A question lands in Slack, Teams, or the Velon portal — no query syntax, no hunting through wikis.
STEP 2Velon
Retrieve across departments
Velon searches across all connected departmental sources (Sales, HR, Finance, Marketing) while strictly respecting the employee's permission level.
STEP 3Velon
Answer with citations
A grounded answer comes back in seconds, each claim linked to its source document and page.
STEP 4Employee
Verify & act
The employee checks the cited source if needed and moves on — no ticket, no waiting on an expert.
STEP 5Compliance
Audit the trail
Every query, retrieval, and answer is logged with request IDs your compliance team can review.
Feedback loop: thumbs-down answers flag stale documents back to their owners, so the knowledge base improves with use.
03 — FEATURES
Built for the enterprise floor
Citations by default
Every sentence links back to the document, page, and paragraph it came from.
Model-agnostic
Run Claude, GPT, or open-weight models — hot-swappable per workspace.
Hybrid deployment
Control plane in our cloud, data plane in your VPC. Or run everything yourself.
Slack & Teams native
Employees ask where they already work. Answers thread back with sources.
Freshness SLAs
Incremental re-indexing keeps answers within minutes of the source of truth.
Admin analytics
See what people ask, where answers are thin, and which docs need updating.
04 — WHO USES IT
One platform, every knowledge-heavy team
Retail & FMCG
Store & distributor playbooks
Regional managers across hundreds of outlets ask about promo mechanics, margin rules, and distributor terms — answers cite the current circular, not last quarter's. Prices stay in Rupiah, straight from the SKU master.
Banking & multifinance
OJK & internal policy answers
Compliance teams query POJK circulars, SE BI, and internal SOPs with the governing clause cited.
Hospital groups
SOP & BPJS claim rules
Staff pull clinical SOPs, formulary lists, and BPJS claim requirements without calling the coding team.
Technology & startups
Engineering onboarding
New hires in Jakarta and Bandung offices ask about architecture, runbooks, and postmortems instead of interrupting senior engineers — answers come with the source commit or doc attached.
Manufacturing
Maintenance & K3 safety docs
Technicians on the plant floor ask about machine manuals, K3 procedures, and incident history.
Telco & e-commerce
Agent assist
Support agents get grounded answers from product docs and past tickets while the customer is on the line.
HR & operations
Employee self-service
THR, leave, reimbursement, and travel policy questions answered instantly, with the policy cited.
Mining & energy
Permit & contract memory
Teams search permits, IUP documents, and vendor contracts across sites and past projects.
05 — SECURITY & COMPLIANCE
Your data never trains anyone's model
Answers inherit the permissions of the documents behind them. If an employee can't open the file, Velon won't quote it. Every query, retrieval, and generation is logged to your SIEM.
SOC2SOC 2 Type II audited annually; report available under NDA.
ACLPer-query permission checks synced from source systems.
ENCAES-256 at rest, TLS 1.3 in transit, customer-managed keys.
GDPREU data residency options and DPA with zero-retention terms.
SSOSAML / OIDC single sign-on with SCIM provisioning.
06 — INTEGRATIONS
Reads where your knowledge lives
ConfluenceSharePointGoogle DriveNotionSlackJiraZendeskGitHubSalesforceS3 / GCSServiceNowCustom API
07 — TEAMS ON VELON
“Our support engineers stopped pinging the platform team. Answer quality was the surprise — citations made people trust it.”
Placeholder quote
VP Engineering, series-C fintech
“We ran it fully air-gapped on our own GPUs. Two weeks from Helm install to 800 weekly users.”
Placeholder quote
CTO, industrial manufacturer
“Legal signed off in one review because retrieval respects our existing ACLs. That never happens.”
Placeholder quote
Head of IT, healthcare group
08 — FAQ
Common questions
Not in hybrid or VPC mode. Indexing, retrieval, and generation run inside your perimeter; only anonymized telemetry (opt-in) leaves it.
$ velon deploy --env yours
See it on your own documents
A 30-minute walkthrough with a solutions engineer, on a corpus you choose.
Book a demo